Privacy Policy

Privacy Policy for https://robsair.com/

Effective date: January 1, 2025

  1. Who we are
    Rob’s Air Conditioning & Heating (“we,” “us,” “our”) operates this website, https://robsair.com/ (the “Site”). This Privacy Policy explains how we collect, use, and share information when you visit our Site or contact us.
  2. Information we collect
    We may collect the following types of information:

Information you provide to us
• Contact details such as name, email address, phone number, and service address
• Service details such as the issue you are experiencing, preferred appointment times, and notes you submit through forms
• Communication details when you call, email, text, or chat with us

Information collected automatically
• Device and usage data, such as IP address, browser type, pages viewed, time on site, and referring website
• Approximate location (such as city or region) inferred from your IP address
• Cookies and similar technologies that help the Site function and help us measure performance

  1. How we use your information
    We use information to:
    • Respond to requests and schedule service
    • Provide customer support and communicate with you about your request
    • Improve our Site, services, and customer experience
    • Measure and improve marketing performance (for example, understanding which ads or pages drive calls and form submissions)
    • Protect against fraud, abuse, and security issues
    • Comply with legal obligations
  2. Advertising and analytics
    We may use analytics and advertising tools (such as Google products) to understand website traffic and ad performance. These tools may use cookies or similar technologies to collect information about your visits and interactions. We may use this data to measure results, improve our ads, and reach people who may be interested in our services.

You can control cookies through your browser settings. Blocking some cookies may affect how the Site functions.

  1. Lead forms and contact requests
    If you submit information through a lead form (including Google Ads lead forms) or through our Site forms, we use the information to contact you about your request and provide service-related follow-up.
  2. Who we share information with
    We do not sell your personal information.

We may share information with:
• Service providers that help us run our business (for example, website hosting, scheduling systems, call tracking, analytics, email, or texting providers)
• Advertising and analytics partners for measurement and performance reporting
• Legal or safety parties when required by law or to protect our rights, customers, or the public
• Business transfers if we are involved in a merger, acquisition, or sale of assets (information may be transferred as part of that transaction)

  1. How long we keep information
    We keep information only as long as needed for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.
  2. Security
    We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
  3. Your choices and rights
    Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of certain uses of your information.

To make a request, contact us using the details in Section 12. We may need to verify your identity before fulfilling certain requests.

  1. Children’s privacy
    Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
  2. Changes to this policy
    We may update this Privacy Policy from time to time. The “Effective date” above will reflect the latest version. If we make material changes, we will post the updated policy on this page.
  3. Contact us
    Rob’s Air Conditioning & Heating
    Website: https://robsair.com/contact/

Reviews from our community

Dan and Sheila Falcon

Rob's AC and Heating has been our go-to service company for the past 6 years. We have the service plan so rarely have problems with the unit but when we do they are prompt and efficient and their prices are fair. Much thanks for keeping us cool.

Cafe Hope

We are a small non-profit with limited funds and Rob's AC and Heating has been keeping our very old units running and cooling during this extremely hot New Orleans summer. Thank you for helping us limp along until we can raise the funds for a new unit.

Alanna Carr Hughes

If there is one thing that you always need to work in South Louisiana, it's your A/C unit! No one wants to be hot, and Rob's Air Conditioning & Heating, Inc. makes sure we are always comfortable at home. We're very lucky that we haven't had to call often, but when we do, the service we receive always exceeds our expectations.

Dominique Fitch Lewis

Dependable and trustworthy. When looking for an AC Company, no two things are more important than dependability and trustworthiness. Rob’s is the epitome of both qualities.

Hyman L. Bartolo, Jr. Contractors, Inc.

What sets Rob’s AC apart is not only their technical expertise but also their commitment to responsive and client-focused service. At Hyman L. Bartolo Jr. Contractors, Inc., we pride ourselves on delivering exceptional homes of the highest quality, and Rob’s AC has consistently proven to be an invaluable partner in achieving this standard.

Nelson Clayton Commercial Group, LLC

Rob’s AC & Heating are dependable, stand behind their products. We have been using them in our new build custom homes since I have been in business 23 years. They also service our personal homes air conditioning units. Their service techs and office personnel are knowledgeable, courteous and professional. We highly recommend Rob’s Air Conditioning & Heating for all AC & Heating needs.

EPA HVAC certification badge for commercial refrigeration, heating, and AC.
Times-Picayune award recognition logo for Rob’s Air.
Rob’s Air Conditioning proudly supports St. Jude Children’s Research Hospital.
Gambit Best of New Orleans 2023 award earned by Rob’s Air Conditioning & Heating.
Rob’s Air voted Best of New Orleans 2023 for air conditioning and heating services.
BBB Accredited Business seal for Rob’s Air Conditioning, Heating, and Generators.
Gambit Best of New Orleans 2025 award graphic
EPA HVAC certification badge for commercial refrigeration, heating, and AC.
Times-Picayune award recognition logo for Rob’s Air.
Rob’s Air Conditioning proudly supports St. Jude Children’s Research Hospital.
Gambit Best of New Orleans 2023 award earned by Rob’s Air Conditioning & Heating.
Rob’s Air voted Best of New Orleans 2023 for air conditioning and heating services.
BBB Accredited Business seal for Rob’s Air Conditioning, Heating, and Generators.
Gambit Best of New Orleans 2025 award graphic

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